CostaCabana aims to keep these conditions clear and concise. Please read them carefully, as you (the main booker) and CostaCabana are bound by the rights and obligations outlined herein. By making a reservation, you affirm and accept these conditions.
CostaCabana acts as a representative of the landlord, mediating tenancy agreements between landlords and tenants. The concluded tenancy agreement is a contract between the landlord and the main booker (referred to as "tenant"). Only between these parties arise rights and obligations under the lease. In these conditions, the landlord is described as "CostaCabana," its local representative as "representative," and the person in whose name the booking is made as "tenant" or "main booker."
The main booker must provide accurate details, including the number, ages, and composition of the travel party, before arrival. The accommodation has a maximum occupancy limit. Exceeding this limit without CostaCabana’s written permission will result in denied access or immediate eviction without refund of rent or security deposit.
Some accommodations are not available for youth groups. If the group’s average age is lower than specified for the accommodation, access will be denied without refund.
Pets are not allowed in many accommodations unless explicitly permitted in writing by CostaCabana, often with an additional fee. Unauthorized pets or pets in swimming pools, on beds, sofas, or chairs will result in denied access or eviction without refund. An EU pet passport is required; consult your veterinarian.
CostaCabana reserves the right to deny access or cancel the reservation for violations of these conditions or house rules, without refund.
Upon CostaCabana’s acceptance of the main booker’s reservation and receipt of a partial payment of 35% of the full amount, the booking is secured. Until the first payment is made, the reservation remains unsecured and open to other parties. If the first payment is not received within 2 days after booking, CostaCabana may cancel the reservation. The remaining amount must be paid at least 8 weeks before the lease start date. Failure to pay on time is considered a cancellation by the main booker, incurring cancellation costs as outlined below. If the booking is made less than 8 weeks before the lease start, the full amount is due immediately. Important: Include your reservation number with all payments. Without it, CostaCabana cannot link the payment to your booking.
Changes to accommodation or booking period are not permitted after reservation acceptance. Changes in occupancy or additional services may be possible, subject to availability, with a €35 change fee.
If the main booker cancels the contract, in addition to the booking fee and any cancellation insurance costs, the following charges apply: 100% of the full amount if canceled 6 weeks or less before arrival; 75% if canceled 6–8 weeks before; 50% if canceled earlier. The cancellation date is the day CostaCabana receives written confirmation. Cancellations due to rule violations or inaccurate details are addressed under “Correct Indication, Acceptance” and “Rules of Conduct.”
If circumstances require cancellation of a reserved accommodation, CostaCabana will inform the main booker as soon as possible and, if feasible, offer an alternative. If the alternative is not accepted or no alternative is available, the paid amount will be refunded. The main booker has no further rights beyond this refund.
CostaCabana operates a non-refundable damage fund/waiver to cover minor damages (up to €500). For damages exceeding €500, CostaCabana, its representative, or the property owner will hold the main booker liable and pursue reimbursement from them or their insurance. If a security deposit is required (as stated on the booking page), the main booker must transfer it before arrival or pay in cash at check-in, with a processing fee for cash payments. The deposit will be refunded within 14 days after departure, minus any charges for damages or missing items. Damages or defects not reported to CostaCabana within 24 hours of check-in will be considered caused by the main booker. Groups with an average age of 18–28 pay a mandatory security deposit, which serves as excess liability; damages above the deposit but below €500 are covered by the damage fund, with higher damages pursued from the main booker or their insurance. The main booker must provide full address and bank details (account number, IBAN, BIC) at check-in for deposit refunds.
The main booker must complete the self-service registration system before arrival, providing accurate personal details for all travelers as required by Spanish law. On the arrival day, check-in occurs between 16:00 and 21:00 at the CostaCabana-designated location or directly at the accommodation. If reporting to a representative, the main booker pays any security deposit or additional costs in cash and receives keys and rented goods. If checking in directly, the main booker must send a WhatsApp to the provided arrival number after 16:00 to receive the key safe code. For unforeseen delays, contact the representative before 20:00 on the arrival day to arrange an alternative check-in (fees: €50 for 21:00–24:00, €150 after 24:00, paid in cash). The main booker must present a copy of the CostaCabana reservation form and valid IDs for all travelers for verification.
CostaCabana offers optional airport transfers. Bookings for airport transfers must be made at least 1 week prior to arrival via email. Cancellations or changes are subject to the terms of the bus company, available at the time of booking. Contact CostaCabana for availability and rates.
The accommodation will be clean upon arrival. Any issues with cleaning or inventory must be reported to the representative within 24 hours of arrival. The representative will endeavor to remedy shortcomings within a reasonable time. Compensation claims are valid only for culpable shortcomings not resolved during the stay.
Local services (e.g., internet) are provided by parties assigned by CostaCabana or the landlord. Internet connections may have weekly data limits and are not guaranteed for constant operation or speed.
Catalonia levies a tourist tax on persons over 17, calculated for a maximum of 7 days, as included in your booking. Rates are set by the government, and any adjustments may be passed on to the main booker.
Accommodations are located in residential areas, requiring you and your party to follow standard conduct rules. Prohibited activities include parties, loud music, shouting, balconing, roof climbing, illegal activities (e.g., drug use, vandalism), excessive alcohol consumption causing disturbances, or misuse of property features (e.g., pool, barbecue). No noise or disturbances are allowed from 22:00 to 08:00, including music, swimming, or gatherings, nor from 08:00 to 22:00 if they disturb neighbors. Violations may result in fines, immediate eviction without refund of rent or security deposit, and liability for damages or fines. Police intervention will lead to immediate contract termination. These rules are provided at booking and reiterated at check-in for the main booker’s signature.
Visitors are allowed up to the maximum number permitted by the accommodation’s license, as specified in the house rules. Unauthorized visitors may result in eviction without refund.
Occupancy by more persons than indicated at booking is prohibited, under penalty of immediate eviction without refund of rent or deposit. Placing tents, campers, or caravans on the property is not permitted.
Not all facilities (e.g., pools, restaurants) are open year-round. CostaCabana is not liable for third-party facilities unavailable during your stay. Wi-Fi availability, speed, or operation is not guaranteed. Photographs reflect the accommodation at the time of shooting; changes in landscaping, furniture, or decoration may occur and are not binding.
Temporary interruptions in utilities (e.g., water, electricity, gas) may occur, and CostaCabana is not liable. If bottled gas runs out, the representative will replenish it within 1 working day if no spares are available on-site. Normal consumption of energy and water is included in the rental price (fair use policy). Excessive consumption (over twice the average) may incur additional charges. Charging electric vehicles or scooters is prohibited. Water spillage may result in penalties due to scarcity in Spain.
Under Decree-law 1/2023, Catalonia may restrict swimming pool use during exceptional drought. CostaCabana must comply, which may affect pool availability, water quality, or levels. We will make reasonable efforts to ensure pool use but cannot guarantee full availability. The main booker will be informed of any restrictions.
CostaCabana or its representatives may enter the accommodation at all times if deemed necessary for safety, property protection, legal compliance, or to address rule violations. We will make reasonable efforts to inform the main booker in advance, except in emergencies. Representatives will identify themselves.
The main booker must ensure the accommodation is vacated by 10:00 on the departure date. Late departure without CostaCabana’s permission incurs a fee of up to €100 per hour, deducted from the deposit. Keys must be placed in the key safe at the accommodation, and rented items (e.g., internet dongle) must be left inside the accommodation as instructed. The accommodation must be left in an orderly state, with:
CostaCabana, as a representative, is liable only for mediation services, up to the rent paid by the main booker. CostaCabana is not liable for loss, theft, damage, injury, nuisance, or malfunctions (e.g., utilities, equipment, nearby construction). Descriptions of accommodations and facilities are accurate to the best of our knowledge, but interim changes or seasonal variations may occur, for which CostaCabana is not liable.
Report any justified complaints about the accommodation to the local representative immediately. If unresolved, submit the complaint by email to [email protected] within 7 days after departure, including your reservation number and accommodation name. Unreported complaints will not be considered.
Accommodation-specific conditions, provided at booking, are deemed part of this agreement.
CostaCabana reserves the right to amend these conditions unilaterally. Changes take effect after appropriate publication, with the most favorable provision applying during an existing reservation.